Privacy Policy
Last Updated: April 12, 2026
At Lowcountry Piano Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, www.LowcountryPianoServices.com, or interact with our services.
1. Information We Collect
We collect personal information only when you voluntarily provide it through our third-party booking and communication systems. This may include:
Name
Phone number
Email address
Physical address
Appointment details
This information is typically collected through our scheduling platform, Gazelle.
In addition, our website may automatically collect certain non-personal data through analytics and hosting tools, including:
Website traffic and visitor interactions
Mouse movements, scroll behavior, and clicks
Browser type and operating system
Device type and referring website
This data is collected through platforms such as Squarespace, Google Analytics, and Microsoft Clarity.
Analytics data is used in an aggregated or anonymized form, and we do not use these tools to personally identify individual visitors.
2. How We Use Your Information
We use the information you provide solely for business operations, including:
Scheduling and managing appointments
Communicating regarding your service
Sending invoices and appointment reminders
Providing customer support
Improving website performance and user experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We rely on trusted third-party platforms to operate our business. These providers may collect, store, and process your information according to their own privacy policies:
Gazelle – Scheduling, client management, and invoicing
Squarespace – Website hosting and infrastructure
Google Analytics – Website usage tracking and reporting
Microsoft Clarity – Session replay and interaction insights
By using our website or services, you acknowledge that your information may be processed by these providers in accordance with their respective privacy policies.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
These may include:
Essential cookies for site functionality
Analytics cookies to understand visitor behavior
You can control or disable cookies through your browser settings. You may also use browser tools or extensions to limit tracking from analytics providers.
5. Data Retention
We retain customer information only as long as necessary to:
Provide services
Maintain business records
Comply with legal, tax, or accounting obligations
When information is no longer needed, we take reasonable steps to securely delete or remove it.
6. Your Rights and Choices
You have the right to:
Opt out of text or email communications at any time
Request access to the personal information we have on file
Request corrections or updates to your information
Request deletion of your information, where applicable
To make any of these requests, please contact us directly using the information below.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page and will include the updated “Last Updated” date.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact:
Lowcountry Piano Services
Phone: (843) 909-0632
Email: lowcountrypianoservices@gmail.com
10. Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.