Privacy Policy

Last Updated: April 12, 2026

At Lowcountry Piano Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, www.LowcountryPianoServices.com, or interact with our services.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our third-party booking and communication systems. This may include:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Appointment details

This information is typically collected through our scheduling platform, Gazelle.

In addition, our website may automatically collect certain non-personal data through analytics and hosting tools, including:

  • Website traffic and visitor interactions

  • Mouse movements, scroll behavior, and clicks

  • Browser type and operating system

  • Device type and referring website

This data is collected through platforms such as Squarespace, Google Analytics, and Microsoft Clarity.

Analytics data is used in an aggregated or anonymized form, and we do not use these tools to personally identify individual visitors.

2. How We Use Your Information

We use the information you provide solely for business operations, including:

  • Scheduling and managing appointments

  • Communicating regarding your service

  • Sending invoices and appointment reminders

  • Providing customer support

  • Improving website performance and user experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We rely on trusted third-party platforms to operate our business. These providers may collect, store, and process your information according to their own privacy policies:

  • Gazelle – Scheduling, client management, and invoicing

  • Squarespace – Website hosting and infrastructure

  • Google Analytics – Website usage tracking and reporting

  • Microsoft Clarity – Session replay and interaction insights

By using our website or services, you acknowledge that your information may be processed by these providers in accordance with their respective privacy policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

These may include:

  • Essential cookies for site functionality

  • Analytics cookies to understand visitor behavior

You can control or disable cookies through your browser settings. You may also use browser tools or extensions to limit tracking from analytics providers.

5. Data Retention

We retain customer information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal, tax, or accounting obligations

When information is no longer needed, we take reasonable steps to securely delete or remove it.

6. Your Rights and Choices

You have the right to:

  • Opt out of text or email communications at any time

  • Request access to the personal information we have on file

  • Request corrections or updates to your information

  • Request deletion of your information, where applicable

To make any of these requests, please contact us directly using the information below.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page and will include the updated “Last Updated” date.

Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact:

Lowcountry Piano Services
Phone: (843) 909-0632
Email: lowcountrypianoservices@gmail.com

10. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.