Privacy Policy

Last Updated: August 26, 2026

Lowcountry Piano Services respects your privacy. This Privacy Policy explains what information we may collect when you visit www.LowcountryPianoServices.com, schedule or receive service, communicate with us, or otherwise interact with our business. It also explains how that information may be used and disclosed.

1. Information We Collect

We may collect information that you voluntarily provide when scheduling service, requesting information, communicating with us, making a payment, purchasing a product, or otherwise doing business with Lowcountry Piano Services.

This information may include:

  • Name

  • Email address

  • Phone number

  • Service address

  • Billing information

  • Appointment details

  • Information about your piano

  • Service and repair history

  • Communications with us

  • Other information you choose to provide

Our scheduling and customer-management platform, Gazelle, may collect and store this information on our behalf.

When you visit our website, certain information may also be collected automatically by Squarespace and by analytics, advertising, and similar technologies used on the site.

Depending on the technology and your device or browser settings, this information may include:

  • IP address

  • Browser and device information

  • Operating system

  • Referring website or advertisement

  • Pages visited

  • Approximate visit times and duration

  • Clicks, scrolling, and other website interactions

  • Cookie or device identifiers

  • Advertising and conversion information

  • Approximate geographic information derived from your device or IP address

2. Analytics and Advertising Technologies

We use third-party services to understand website traffic, improve our website, measure advertising performance, and better understand how visitors find and interact with Lowcountry Piano Services.

These services may include:

  • Squarespace — website hosting, functionality, and website analytics

  • Google Analytics — website traffic and usage analytics

  • Microsoft Clarity — website interaction analytics and session-replay tools

  • Meta Platforms / Meta Pixel — advertising measurement, conversion tracking, audience measurement, and related advertising functions

These technologies may use cookies, pixels, scripts, device identifiers, and similar tools to collect or receive information about visits to and interactions with our website.

Information processed by these providers is also subject to their respective terms, privacy policies, and privacy controls.

3. How We Use Information

We may use information for legitimate business purposes, including:

  • Scheduling and managing appointments

  • Providing piano service

  • Maintaining piano and customer service histories

  • Communicating with clients

  • Sending appointment confirmations and reminders

  • Preparing estimates and invoices

  • Processing payments

  • Ordering parts or products

  • Providing customer support

  • Following up regarding service

  • Maintaining business, accounting, and tax records

  • Improving our website and customer experience

  • Understanding website traffic and visitor behavior

  • Measuring the effectiveness of advertising

  • Improving our advertising and marketing

  • Preventing fraud, misuse, or security problems

  • Complying with legal obligations

4. How Information May Be Shared

We do not sell customer contact information to unrelated businesses for monetary consideration.

We may disclose information to service providers and business partners when reasonably necessary to operate Lowcountry Piano Services and provide our services.

These providers may include companies that assist with:

  • Scheduling and customer management

  • Website hosting

  • Payment processing

  • Email or text-message delivery

  • Accounting or bookkeeping

  • Analytics

  • Advertising and conversion measurement

  • Parts, products, shipping, or warranty services

Website interaction, device, advertising, and conversion information may be processed by providers such as Google, Microsoft, and Meta as described in this Privacy Policy.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, investigate fraud or misuse, enforce our agreements, or protect the safety of Lowcountry Piano Services, our clients, or others.

We do not provide customer phone numbers, email addresses, or text-message opt-in information to unrelated businesses for their own direct marketing.

5. Cookies and Similar Technologies

Our website and third-party services used on the website may use cookies, pixels, scripts, local storage, or similar technologies.

These technologies may be used for:

  • Essential website functions

  • Remembering preferences

  • Measuring website traffic

  • Understanding website usage

  • Measuring conversions from advertising

  • Improving advertising performance

You can control certain cookies through your browser settings and, where available, through website cookie controls.

Blocking cookies or other tracking technologies may affect some website functionality and may not prevent every form of online measurement.

You may also manage advertising and privacy preferences directly through providers such as Google, Meta, and Microsoft.

6. Payment Information

Payments may be processed through third-party payment processors.

When a third-party payment processor is used, payment-card information is handled according to that provider's security and privacy practices. Lowcountry Piano Services generally does not receive or store your complete payment-card number.

7. Email and Text Communications

We may use your email address or phone number to communicate with you about appointments, estimates, invoices, service recommendations, scheduling, products, and other matters relating to your customer relationship with Lowcountry Piano Services.

Appointment confirmations, reminders, service-related messages, and other transactional communications may be sent when reasonably necessary to manage your appointment or customer relationship.

You may ask us to stop optional marketing communications at any time. Opting out of optional marketing communications does not prevent us from sending necessary transactional or service-related communications.

8. Data Retention

We retain information for as long as reasonably necessary for legitimate business purposes.

Because piano service history can remain useful for many years, we may retain customer, piano, appointment, invoice, estimate, and service records to maintain an accurate history of the instrument and the services performed.

Information may also be retained when reasonably necessary for accounting, tax, warranty, dispute resolution, legal, security, or other legitimate business purposes.

When information is no longer reasonably needed, it may be deleted, de-identified, or otherwise securely disposed of.

9. Data Security

We use reasonable administrative, technical, and physical measures to protect information under our control.

We also rely on established third-party providers for services such as website hosting, scheduling, data storage, communications, and payment processing.

No electronic system, internet transmission, or storage method can be guaranteed to be completely secure.

10. Your Choices and Requests

You may contact us to request that we:

  • Update or correct your contact information

  • Provide information about the personal information we maintain about you

  • Delete information when reasonably possible and when retention is not required for legitimate business, accounting, tax, legal, warranty, service-history, or security purposes

  • Stop optional marketing emails or text messages

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and services are not directed primarily to children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through the website.

Information concerning a child's piano, lessons, school, household, or related service needs may occasionally be provided by a parent, guardian, school, church, or other responsible adult in connection with legitimate piano service.

12. Third-Party Links and Services

Our website, scheduling system, emails, text messages, or other communications may contain links to websites or services operated by third parties.

Lowcountry Piano Services does not control and is not responsible for the privacy practices, security, content, or availability of independent third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, third-party services, or applicable requirements.

The current version will be posted on this page with a revised "Last Updated" date.

14. Contact Information

Questions, concerns, or privacy requests may be directed to:

Lowcountry Piano Services
Phone: (843) 909-0632
Email: lowcountrypianoservices@gmail.com