Terms of Service
Last Updated: August 26, 2026
These Terms of Service ("Terms") apply to services provided by Lowcountry Piano Services and to the use of our website, www.LowcountryPianoServices.com. By scheduling an appointment, authorizing work, purchasing products or services, or otherwise engaging Lowcountry Piano Services to perform work, you agree to these Terms.
1. Services
Lowcountry Piano Services provides piano tuning, maintenance, regulation, voicing, repairs, evaluations, humidity-control services, and other related piano services.
Services are generally provided by appointment. The specific work performed will depend on the service scheduled, the condition and needs of the piano, the client's goals, and the time available.
2. Service Scope and Time Allocation
Appointments are reserved for a specified amount of time. Descriptions of individual service levels are intended to explain the type of work that may be performed and do not guarantee that every listed task will be completed during every appointment.
Work will be prioritized based on the condition of the piano, the client's goals, and the technician's professional judgment.
A piano requiring more work than can reasonably be completed within the scheduled appointment may require additional service time, another appointment, or a different service level.
3. Piano Condition and Pre-Existing or Latent Problems
Pianos contain thousands of components, many of which may be decades old and operate under substantial mechanical or string tension.
Reasonable care is taken during all service. However, normal tuning, pitch correction, adjustment, disassembly, repair, testing, cleaning, regulation, voicing, and other service procedures may reveal weaknesses, damage, or defects that were not previously apparent. Components that are already weakened or compromised may also fail during otherwise normal service.
Lowcountry Piano Services is not responsible for component failure or damage resulting from pre-existing or latent conditions, including conditions caused by:
Age or ordinary deterioration
Wear or metal fatigue
Rust or corrosion
Excessive or inadequate humidity
Water or moisture exposure
Neglect or deferred maintenance
Previous repairs or alterations
Improper prior service
Manufacturing or material defects
Structural defects
Insect, rodent, mold, or other environmental damage
Conditions that could not reasonably have been identified before service
This includes, but is not limited to, failure or breakage involving strings, tuning pins, pinblocks, bridges, soundboards, cast-iron plates, agraffes, pressure bars, action components, keys, keytops, pedals, hardware, casters, legs, cabinetry, player-system components, electronic equipment, and humidity-control equipment.
When practical, significant conditions discovered during service will be brought to the client's attention.
Repair or replacement of a component that fails because of its existing condition is not included in the original service price unless specifically stated otherwise.
This section does not apply to damage directly caused by negligent workmanship by Lowcountry Piano Services.
4. String Breakage, Pitch Correction, and Structural Risk
Piano strings naturally deteriorate with age and may become brittle, corroded, fatigued, previously damaged, or otherwise compromised.
Pianos that have not been tuned regularly or are significantly below standard pitch may require substantial changes in string tension during pitch correction.
Although reasonable care is taken, strings can break during normal tuning or pitch correction, particularly on older, neglected, corroded, or previously damaged instruments. A string failure resulting from the condition of the string or piano is not considered damage caused by Lowcountry Piano Services.
Tuning and pitch correction also change the forces carried by the piano's structural components. In rare cases, a compromised cast-iron plate, pinblock, bridge, tuning pin, agraffe, or related component may crack, shift, loosen, or fail during otherwise normal service because of an underlying defect, deterioration, previous damage, manufacturing issue, or other latent condition.
Lowcountry Piano Services is not responsible for such failures when they result from the underlying condition of the instrument rather than negligent workmanship.
Replacement strings, parts, materials, and additional labor required because of these conditions may be charged separately.
5. Service Results and Instrument Limitations
Every piano has limitations based on its age, design, construction, condition, previous maintenance, repairs, and environment.
Service can substantially improve an instrument, but it cannot guarantee that an older, worn, damaged, neglected, or structurally compromised piano will perform like a new or fully restored instrument.
Some conditions may require multiple appointments, additional repairs, replacement parts, rebuilding, or other work to achieve the desired result.
No specific level of tuning stability, touch, tone, performance, or longevity is guaranteed when the result is affected by conditions outside the reasonable control of Lowcountry Piano Services.
6. Evaluations and Recommendations
Evaluations, condition assessments, service recommendations, and piano-selection assistance are based on the condition of the instrument and the information reasonably observable at the time of the evaluation.
Unless specifically stated otherwise in writing, an evaluation is not a warranty, a guarantee of future performance, a formal appraisal, or a guarantee that hidden or latent defects do not exist.
Conditions may change after an evaluation, and some defects may not be visible or detectable without disassembly or additional testing.
7. Environmental Conditions
Pianos are sensitive to changes in humidity and temperature.
Seasonal changes, HVAC operation, direct airflow, sunlight, open windows or doors, moisture exposure, and other environmental conditions can affect tuning, regulation, action performance, wood components, and structural stability.
Lowcountry Piano Services cannot guarantee tuning or regulation stability when environmental conditions change after service.
Recommendations regarding humidity control, piano placement, or environmental improvements may be provided when appropriate.
8. Client Responsibilities and Access
The client is responsible for providing safe and reasonable access to the piano at the scheduled appointment time.
The area surrounding the piano should be sufficiently clear to allow service to be performed safely.
Clients should inform Lowcountry Piano Services in advance of any known:
Structural problems
Previous major repairs or rebuilding
Broken or missing components
Water or moisture damage
Mold
Insect or rodent infestation
Hazardous or unsanitary conditions
Player-system or electrical problems
Access restrictions
Pets or other conditions that interfere with safe service may need to be secured or corrected before work can continue.
If safe or reasonable access cannot be provided, service may be limited, discontinued, or rescheduled, and applicable appointment fees may still apply.
The person scheduling or authorizing service represents that they own the piano or have permission from the owner to authorize the requested work.
9. Gate, Parking, Toll, Ferry, and Other Access Fees
Any third-party cost required to reach the service location is the responsibility of the client and will be added to the invoice.
These costs may include:
Gated-community or security access fees
Resort or community service-provider fees
Parking charges
Tolls
Ferry charges
Required passes or permits
Similar access-related expenses
If a gate pass or permit must be obtained from a location other than the normal entrance, or if special entry procedures are required, please notify Lowcountry Piano Services in advance.
Unusual delays, waiting time, or additional travel required to gain access may be billed separately or may reduce the time available for the scheduled piano service.
10. Appointments, Cancellations, and No-Shows
Appointments must be scheduled in advance.
At least 24 hours' notice is required for cancellations or rescheduling whenever reasonably possible.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50% of the scheduled service price.
No-shows may be charged the full scheduled service price.
An appointment that cannot be performed because reasonable access was not provided may also be subject to the applicable cancellation or no-show fee.
Exceptions may be made at the discretion of Lowcountry Piano Services for emergencies or circumstances beyond the client's reasonable control.
11. Arrival Times and Scheduling Delays
Every reasonable effort is made to arrive at the scheduled appointment time.
Arrival times may occasionally be affected by traffic, weather, road conditions, unusually complex previous appointments, emergencies, or other circumstances outside our reasonable control.
Clients will be notified when a significant delay is anticipated.
Lowcountry Piano Services may reschedule an appointment when weather, road conditions, illness, emergencies, safety concerns, or other circumstances make the appointment impractical or unsafe.
12. Pricing and Payment
Current service prices are displayed on our website or provided directly to the client.
Prices may change from time to time. Unless otherwise stated, the price applicable to an appointment is the price quoted or displayed when the appointment is scheduled.
Payment is due at the completion of service unless another arrangement has been made in advance.
Accepted payment methods may include cash, check, credit or debit card, electronic payment, or other approved methods.
Where permitted and disclosed, processing or convenience fees may apply to certain payment methods.
Past-due balances may be subject to reasonable collection efforts and any fees permitted by applicable law.
13. Estimates and Additional Work
Estimates and recommendations are based on conditions reasonably observable at the time they are prepared.
Pianos may contain hidden or previously unknown conditions that cannot be identified until components are removed, disassembled, tested, or work has begun.
If an unexpected condition materially changes the recommended work or cost, the client will be contacted before substantial additional work is performed whenever reasonably practical.
Minor parts, materials, or incidental work reasonably necessary to complete an authorized service may be added to the invoice.
14. Parts and Special Orders
Replacement parts, custom bass strings, piano covers, humidity-control equipment, player-system components, and other special-order products may require advance payment or a deposit.
Custom-made or special-order products may be non-refundable once ordered unless they are defective or otherwise covered by a manufacturer or supplier warranty.
Availability and delivery dates for third-party products are not guaranteed by Lowcountry Piano Services.
15. Player Systems, Electronics, and Third-Party Equipment
Player-piano systems, electronic components, humidity-control systems, aftermarket equipment, apps, networks, and other third-party products may be subject to manufacturer requirements, compatibility limitations, software or firmware issues, discontinued parts, or conditions outside the control of Lowcountry Piano Services.
Lowcountry Piano Services does not guarantee continued compatibility, availability of replacement parts or software, internet or wireless connectivity, or future performance of third-party products beyond the work specifically performed.
Manufacturer warranties remain subject to the manufacturer's own terms and conditions.
16. Service Concerns
If you believe there is a problem with work performed by Lowcountry Piano Services, please contact us within seven (7) days of the appointment whenever possible.
We will make a reasonable effort to evaluate and address concerns related to the work actually performed.
This does not constitute a guarantee against changes caused by humidity, temperature, normal use, pre-existing conditions, component failure, or other circumstances outside our reasonable control.
17. Right to Refuse or Discontinue Service
Lowcountry Piano Services may decline, suspend, or discontinue work when:
Conditions are unsafe or unsanitary
The instrument presents an unreasonable risk of damage
Continuing service could cause additional harm to the piano
The requested work is outside our normal scope or expertise
Required access cannot be provided
The client requests work that we believe is inappropriate for the instrument
Payment obligations from previous services remain unresolved
Other circumstances make it unreasonable or unsafe to continue
Work already performed, time already reserved, parts already used, and other applicable charges may still be billed as appropriate.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Lowcountry Piano Services is not responsible for indirect, incidental, special, or consequential losses arising from piano service, including loss of use, loss of performance opportunities, loss of income, or diminution in value resulting from conditions not caused by negligent workmanship.
Lowcountry Piano Services is not responsible for loss or damage resulting from pre-existing, latent, age-related, environmental, structural, manufacturing, maintenance-related, or previously repaired conditions as described in these Terms.
Nothing in these Terms is intended to exclude or limit responsibility that cannot legally be excluded or limited.
19. Website Use
Website content is provided for general informational purposes and may be updated without notice.
You may not reproduce, distribute, republish, or commercially use website text, photographs, graphics, branding, or other original content without permission.
Information on the website should not be considered a diagnosis of a specific piano's condition when an in-person evaluation or inspection is reasonably necessary.
20. Privacy
Use of our website and services is also subject to the Lowcountry Piano Services Privacy Policy.
21. Third-Party Websites and Services
Our website, scheduling system, invoices, emails, or other communications may contain links to or integrate with third-party websites and services.
Lowcountry Piano Services is not responsible for the content, availability, privacy practices, security, or terms of independent third-party providers.
22. Governing Law and Severability
These Terms are governed by the laws of the State of South Carolina.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
23. Changes to These Terms
These Terms may be updated periodically.
The current version will be posted on this page with a revised "Last Updated" date. Updated Terms will apply to services scheduled, purchased, or authorized after the updated version is posted, unless otherwise required by law.
24. Contact Information
Questions about these Terms may be directed to:
Lowcountry Piano Services
Phone: (843) 909-0632
Email: lowcountrypianoservices@gmail.com